Sublime Forum

I am lost in a sea of licence codes

#1

I hadn’t used ST since 2022 until 90’ ago. I duly bought an upgrade from build 3211 to 4125. I thought I’d followed the instructions, then my licence keys kept disappearing. I deleted everything and started again from scratch and still it happens. It’s fine for maybe 1’ and then I get a message saying my licence is invalid and it has been removed. What do I do to get it working as it should. Alternatively, how can I get a refund for today’s $80 as I feel like I need to move to something simpler. Life gets more tricky when you retire!

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#2

It’s likely you’re using your old license key, which gets invalidated after upgrading. You should have been sent a new license key.

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#3

As another retiree navigating … I posted this experience some time back …

Use the licence retrieval beast.
P.S. I could not remember link but given below by next
poster milkman:
https://www.sublimehq.com/store/retrieve_key

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#4

Maybe retrieving the license for your e-mail address helps to sort out what’s the latest:
https://www.sublimehq.com/store/retrieve_key

(tbh, I have not used this yet)

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