Hi! I’ve had a valid license for some time, but in the last few weeks I have started regularly receiving the “Would you like to purchase a license now?” prompt.
I’ve re-entered my license, gotten feedback that is was valid, but then the message eventually appears anyway. My version of Sublime is also up-to-date.
Hello,
Could you direct message me the email you purchased the license under, or the first few lines of the license key? I can’t find any purchase under the email you’re using on this forum. You can also contact me using bschaaf@sublimetext.com.
Sure! The license was purchased by my company (HealthStream) so I’m not sure what email it was under. The first few lines of my license are:
----- BEGIN LICENSE -----
Adam Alexander
Single User License
EA7E-8664536
6FA0405D A9B098D1 29F163B4 A93696FAJust to throw this out there, when you enter your license in the License dialog box, it gets stored in a file on disk, inside of the configuration location for Sublime. If that file can’t be saved or gets disappeared on your behalf, Sublime won’t know that it’s registered.
If you use Preferences > Browse Packages to open the Packages folder, and then go up a directory, you should see a folder named Local; inside of there is where the License.sublime_license file is saved.
So, may be worth a quick check to see if there is any correlation between you asking and that file not being present (and if Sublime is actually writing it there or able to write it there when you enter the license).
This is good info! In face, I checked that folder and did not see the License.sublime_license file. I re-entered the license in the app and it appeared. I then closed and re-opened Sublime, and it was still there. Waited a couple minutes and then suddenly I saw the file disappear from the directory, immediately accompanied by the “Your license key has been invalidated, du to your subscription ending or being cancelled.” message in the Sublime app.
According to my company’s license administrators, the license should be valid. And it’s not rejected when I enter it. But at some point, I guess, Sublime re-checks the license and decides it’s not valid? Very curious.
Ah, in that case, @bschaaf may indeed be able to shed more light on what’s happening from that end then.
If it’s mentioning subscription stuff, that’s less a license purchase and more a business subscription thing.
The subscription that license is under was cancelled. I suggest contacting your company about this.