Unable to retrieve lost licenses

[zharsing]

Greeting,

I am unable to retrieve my lost licenses. I do get positive feedback, however there is no email in my inbox nor in spam. I was able to register to this forum and confirm my email, the connectivity should be fine.

Please advise.

BR,
Zsolt

[bschaaf]

Did you perhaps buy a license with an old email address instead of the one you submitted?

[zharsing]

Hi Benjamin,

There’s no way to trigger the retrieval of the lost keys with an invalid email address.

BR,
Zsoilt

[bschaaf]

In that case it’s likely there were issues delivering the email. Is the email on this forum account the same one you bought the licenses with?

[zharsing]

Yes, I used the same email address for the forum registration.