Sublime Forum

Technical support question mark

#1

I posted a question here but there has been no reply. As Sublime Text is not free software, should there not be someone responsible for giving technical support?

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#2

Disclaimer: I am just another user like you

The Sublime team is small and mostly dedicated to development. They do monitor here frequently, but you might need to give them more than a few hours to look at and answer your question.

I looked at your question about Vintage and gave you a short answer. I will try to help you if it doesn’t work.

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#3

From the “legal” and business point there’s no obligation for such. Payment of anything can be for different products and services and I think we pay mostly for the development and removal of a popup, not support, though the team do respond when they have time as dewm_solo pointed.

That’s why a BIC is a pen and a Mont Blanc has a two years guarantee.

Disclaimer: I’m also a user.

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