Sublime Forum

Sublime HQ on Vacation?

#1

I purchased Sublime Merge on 8/20 and still have not received a license key. I’ve email support twice and sales once and have not received a response from either email address.

What’s going on over there?!

0 Likes
#2

FYI, yesterday, immediately after I placed my order for ST & SM (21-Aug-2023 @ ~8pm), I received an email reply with my license key.

It included an html of the invoice. Maybe that triggered a spam filter…

0 Likes
#3

I’ve been watching spam and all emails. I have received nothing from them other than the PayPal email that shows me paying for it.

0 Likes
#4

AFIK, licenses are generated and sent automatically.

If the order was correctly registered, maybe https://www.sublimehq.com/store/retrieve_key can help to resend license.

1 Like
#5

I’ll give that a shot. Thanks!

0 Likes
#6

Retrieve Key response was: ERROR Sorry, we could not find any purchases.

0 Likes
#7

Please contact sales@sublimetext.com

0 Likes
#8

I did that already. I emailed Support twice and sales once and I have not received any responses.

0 Likes
#9

Hi @whbloodworth,

Thanks for reaching out, and apologies that you haven’t received your license yet.
I’ve followed this up with our sales team this morning, and I’ll let you know next steps as soon as we know more.

Thank you for your patience,
- Dylan from Sublime HQ

0 Likes
#10

Hi @whbloodworth,

Just following up - our sales team have reached out to you via email.

Kind regards,
- Dylan from Sublime HQ

0 Likes
#11

Yes, I have received the email with the license. Thank you!

  • William
0 Likes