Sublime Forum

Sublime 3 Crashes Silently at Startup

#1

Looks like a lot of people had same problem and by deleting sublime 3 folder under user/APPDATA to get this sorted out.

I use windows 10. ST3 has been working just fine on this machine until about 2 weeks ago when it just started not working for unknown reason.

I do not get it fixed by simply deleting the APPDATA’s ST3 folder. I restart/delete the folder/reinstall do whatever in order, ST3 will crash silently without merit. ST2 still works so I am using it for now, however it’s not as cool as ST3. Please help!

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#2

interesting, normally removing ST’s data folder is enough to fix most problems. I take it the portable version also doesn’t work, either 32bit or 64bit?

are there any crash dump files created in the folder where ST’s executable is?

does disabling virus scanners temporarily make a difference?

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#3

This is 64bit version. I did not try portable version. I don’t know difference between portable/regular.

It is strange that when it first began crashing, there was some weird files generated at the ST’s folder, but now it does not creating anything. I just see that task manager has sublime text in the process for just 1 minute and disappear when I open it. No window pops up.

I tried with virus scanner disabled. It does not work. :frowning:

Thanks for looking into the issue for me though!

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#4

Hi,

I tried using portable version. This creates some DMP files, which I believe ST creates automatically when it crashes. Does this help at all for potential cure?
Thanks,

Jay

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#5

it could do, especially if you are able to share the file, or at least the info in it (viewable in Microsoft Visual Studio in my experience), as it should contain the exception details and we may be able to guess what the problem is :wink:

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#6

How shall I share this with you? I do not have MSVS and it’s not allowing me to upload this file…
I can just post the raw jibberish inside this thing though.
Best,

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#7

Hi! This is what I get from the Debugger. Will you be able to help?
Thanks,

Microsoft ® Windows Debugger Version 10.0.14321.1024 AMD64
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Jay Im\Desktop\Sublime Text Build 3126 x64\68098e5f-668d-40ac-9eb0-2c6a115ec072.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 14393 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
Built by: 10.0.14393.206 (rs1_release.160915-0644)
Machine Name:
Debug session time: Tue Feb 21 14:39:19.000 2017 (UTC - 5:00)
System Uptime: not available
Process Uptime: not available
…
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(e5c.1934): Access violation - code c0000005 (first/second chance not available)
ntdll!NtWaitForSingleObject+0x14:
00007ffc`a9ea6154 c3 ret

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