Sublime Forum

ST4 installation issue on Windows 7 64-bit

#1

ST3 user, thinking it is time to upgrade. I have tried both build 4121 and build 4126, but neither installs successfully for me on Windows 7 64-bit.

During the installation, I do not get a question about where to install ST4. The installer jumps right to the “Select Additional Tasks” screen. Once the installer finishes, I try to open ST4 and nothing happens - no disk activity, nothing. When I look in the sublime directory, I see several “.dmp” files. Opening one of those, I see this message:

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(41d4.41a4): Access violation - code c0000005 (first/second chance not available)
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
ntdll!ZwWaitForSingleObject+0xa:
00000000`779e97ea c3 ret

I have been able to reinstall ST3 so I am still running, but I am wondering if there is a debug mode for the installer, so that I can see if something is missing on my system to allow ST4 to run. Any ideas?

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#2

ST4 setup behaves like a normal update if ST3 is already installed. Thus you are not asked for a new location. ST4 re-uses existing data directory (%APPDATA\Sublime Text 3) if it exists.

Maybe ST4 fails to handle some of the existing data.

As a first step, I’d suggest to clear %LOCALAPPDATA\Sublime Text 3\Cache.

As a second step, I’d clear existing index files from %LOCALAPPDATA\Sublime Text 3\Index or %APPDATA\Sublime Text 3\Index. (not sure where they are located)

If that doesn’t help, too, try to rename %APPDATA%\Sublime Text 3\Local\Session.sublime_session to see whether this is the culprit.

You could also create a %APPDATA%\Sublime Text folder, which will cause ST4 to use that instead. Note, you’ll need to setup your packages from scratch.

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#3

Thank you for all the suggestions. I tried them all in order, but still get a dump file.

I tried creating the %APPDATA%\Sublime Text folder, then when I ran ST4 it did create five of the same subdirectories I see in %APPDATA%\Sublime Text 3, as well as a new %LOCALAPPDATA\Sublime Text\Cache folder. It did not create a new %LOCALAPPDATA\Sublime Text\Index folder, though.

The dump file has the same content as before. Anything else I can try to see what may be triggering this crash?

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#4

If it even crashes with a clean installation, there’s not much we can do as end users.

If not blocked by firewall a crash dump should have been sent to sublimehq. So maybe they can find out what’s wrong.

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