Sublime Forum

[SOLVED] Payment Problems

#1

We’ve just bought two seats for Sublime Merge with an American Express and just wanted to buy two seats for Sublime Text but apparently the additional security check (3D Secure?) is not implemented on your side? Is that possible?

On top an error from Stripe appears:
Payment for this subscription requires additional user action before it can be completed successfully

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#2

Is this for individual licenses or business licenses?

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#3

Business licenses

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#4

I just tried again. If it helps the full message is
Request req_XXXXXXXXXXXXXX: Payment for this subscription requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated withsubscription.latest_invoice. Additional information is available here: https://stripe.com/docs/billing/subscriptions/overview#requires-action

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#5

Nevermind, AmEx had flagged the second transaction as fraudulent

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