Sublime Forum

Purchased license upgrade, never received anything

#1

I purchased a license upgrade from ST3 to 4 the morning I was prompted
for the update (which happened to be an upgrade).

Above the upgrade form it says:

Upgrading a license will invalidate the previous license, and a new license will be sent to you.

Paid with PayPal, then got a message saying:

You sent a payment of $70,00 USD to Sublime HQ Pty Ltd.

Then nothing happened. I was never sent the new license file. After four days I sent this message to HQ:

I just went through my mailserver logs to see what I’ve missed, but as it turns out: nothing. You just never sent me a new license

Then nothing happened. It’s been 12 days since my purchase. What did I do wrong?

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#2

Please contact our sales support: sales@sublimetext.com.

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#3

Did you checked your email spam folder?

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#4

As I wrote, I even went a step further than that: I went through my mailserver logs. Nothing. I’m not sure what’s going on, because HQ is usually very responsive. Now, nothing, except for @bschaaf here on the forums.

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#5

That is really weird. I upgraded my license through buying the bundle(ST4 & SM2) and got my license in the mail quickly. And yes, I also used paypal for the transaction. Hope your problem gets resolved.

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#6

I am not sure how they process the license volume and mail requests (considering post public release, they’d probably be knee deep in answering support mails), but I’d just suggest putting a remainder mail to the sales support.

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#7

I had the same issue (few years ago). Mail to sales solved it.

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#8

Yes, I can imagine that they had a lot of mail to process, that’s why I’ve been patient. But that “LICENSE UPGRADE REQUIRED” message in all my ST4 windows is starting to annoy me slightly, after 12 days…

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#9

If you’re not getting a reply from sales you can message me your email address and I’ll follow it up.

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#10

Kari just sent me the license, it seems it was never automatically sent (this is why I checked my mailserver logs). Issue closed.

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