Sublime Forum

Purchased licences and does not accept

#1

I purchased the version 3 licence and have used the product for some time. When version 4 came out, I then purchased the upgrade, and it has been working really well. Now I am setting up a new computer, and the licence is not being accepted. Please help.

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#2

Make sure you’re actually running Sublime Text 4 and the license is in the correct format exactly as it was sent to you. See for example:

image.png802×647 28 KB

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#3

I initially believed I had my version 4 of the licence, but when I requested my licence, I received a different one that I think is my version 3 licence. I have downgraded to Version 3, and the licence that I requested works with the Version 3 software. So how do I confirm my version 4 licence? I purchased v4 and have been using it, but now in my migration to a new computer, the licence does not seem to work.

I purchased my V4 licence on the 5th of June.

Transaction: 21348645XF479974K

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#4

I tried again this time putting in the version 4 licence, and it got rejected. Then putting in version 3, and it got accepted. How do I tell which is which??

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#5

If you’ve upgraded your license then the old license is invalidated and won’t work. You will have been sent the new license key and you can retrieve it here if you’ve lost track of it. Note your newer license starts with EA7E-133.

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