Good afternoon, I recently tried to update sublimetest on my second work laptop. The update process ends without installing and generating errors (despite the update package downloading correctly).
The same thing happens with a “clean” installation starting from the installer downloaded from your site.
Do you have any useful suggestions to solve my problem?
Thank you.
Windows 10 64bit
Using the portable version, Sublime Text works, but I would like to understand how to install it (resident) and why it does not complete the installation (both of the upgrade version and of the stand-alone version).
Are there any error messages from the installer? Do you have administrator permissions on your computer?
Yes, I have administrator privileges.
I ask you, isn’t there a log file that I can forward to you
to help you understand the problem?
From Windows:
Name of the application that generated the error: sublime_text.exe, version: 4.1.6.9, timestamp: 0x655fb2ce
Name of the module that generated the error: sublime_text.exe, version: 4.1.6.9, timestamp: 0x655fb2ce
Exception code: 0xc0000409
Error Offset 0x0000000000600689
Process ID that generated the error: 0x5a74
Startup time of the application that generated the error: 0x01daf53fad7d9402
Path to the application that generated the error: C:Program FilesSublime Textsublime_text.exe
Path to the module that generated the error: C:Program FilesSublime Textsublime_text.exe
Alert ID: a91ed6c0-a5ac-4876-a313-aec4679a207f
Full name of the package that generated the error:
Application ID for the package that generated the error:
There isn’t any log file for the installer. It should alert you if it encounters an error.
Our installer hasn’t changed in a very long time. Do you perhaps have an anti-virus or similar program that could be interfering?
You might be able get our installer to produce some logs since we use innosetup. If you run whatever-sublime-text-installer.exe /LOG="C:\FileName.log" from a command prompt it should produce a log file.