Sublime Forum

Problem Accessing Website - Solved

#1

Yesterday I noticed that my desktop cannot access sublimetext.com. I have tried the current versions of Firefox and Chrome. The computer is running Windows 10. I haven’t had a problem with any other site. Other computers on the LAN can access the site. I can access the site on my computer using the Tor browser. I’m using Tor to write this.

Two months ago I installed SublimeText 3, so I could access the site then.

Within the last week I installed the Print to HTML package- could this have an effect?

I’ve tried disabling the firewall and uninstalling Print to HTML and the problem persists.

Does anyone have any thoughts on this?

Thanks,
George

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#2

you mean, your web browser?

SublimeText does not interfere with your internet.

In which country do you live? How long and frequent is that problem?

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#3

I mean all web browsers on the computer that Sublime Text is installed on.

I live in the US. I first noticed the problem yesterday and it has been that way all day.

It’s got me stumped- it’s only this computer- everything else on the LAN can connect.

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#4

Sorry, another question what is the exact error that you receive? Is it a 404 destination unreachable? Do you have Javascript enabled in your browser, use some script blocker add-ons, etc?

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#5

Firefox- Unable to connect
Firefox can’t establish a connection to the server at www.sublimetext.com.

Chrome-This site can’t be reached
www.sublimetext.com refused to connect.

JavaScript is enabled, no script blockers. I do use Adblock Plus, but disabling it for the site has no effect.

I can’t think of anything that would affect both Firefox and Chrome.

I just noticed that I can reach this forum on both browsers.

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#6

Hi @websterling,

Sorry to hear you’re having issues accessing the Sublime Text website! It sounds like there may be issues resolving the host address.

To diagnose what is happening, could you please take the following steps:

  1. Open the command line on Windows (Search for cmd in the start menu)
  2. Once the command line is open, type tracert www.sublimetext.com and press enter

Once this command has finished running, can you PM me the output via: https://forum.sublimetext.com/u/djohnston

Kind regards,
- Dylan Johnston
Software Engineer, Sublime HQ

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#7

This details the problem and the fix

(In the following, I replaced the '.'s with ','s to get around the 2 links per post rule.)

The output from tracert www,sublimetext,com-

Tracing route to www,sublimetext,com [127.0.0.1]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms www,sublimetext,com [127.0.0.1]
Trace complete.

After I saw this I remembered that I added the line
127.0.0.1 www,sublimetext,com
to the hosts file to disable theme updates as detailed in this post at stackoverflow-
How to disable theme updates in Sublime Text 3?

After I commented out the line I was able to reach the site again. Mystery solved.

Thanks for the help.

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#8

it could be that you forgot the https:// part in the site so when you go on a site without that acronym then it will say not a secure site. Try this
https://www.sublimetext.com/

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