Sublime Forum

**Jhoans** · January 12, 2019, 2:03pm

??? :

**danamart** · January 12, 2019, 2:09pm

Is PC a passion project or does $ really help? If $ helps, I can donate to keep PC running, no problem.

Is there a roadmap to HQ adoption? Should users of Sublime be focusing on manual package management? Over the years, my Sublime environement depends on PC. I sync to a User DIR in Dropbox and all my systems are in sync with the packages I have installed, etc…What are the contingencies when both the internal Sublime install path fails and the website portal to the packages fail as well? If PC is not a HQ first-class citizen, then I recommend decoupling PC so users can access the packages via another channel. If there is another channel, that would be good to elevate. Thanks for all the hard work on Sublime and have been a loyal user for many years and inspiring others to adoption.

**wbond** · January 12, 2019, 2:25pm

Package Control in 2018 cost around $1,000 to run the server. Opting into Linode’s backup plan will raise the cost to probably around $1,230 for 2019. I will likely start going over the 8TB limit for bandwidth in the next month or so, so a realistic projection of costs for 2019 will be $1,300.

Currently there is no plan to transfer the project to Sublime HQ. If I get to the point where I can realistically no longer maintain the server, there would be discussion about community involvement vs Sublime HQ. Ultimately that would probably require some changes due to privacy concerns. Currently I am the only individual who has access to the server and the information.

All that to say, I currently basically maintain the server and do some light work on the code base. @FichteFoll and @ThomSmith do a ton of day-to-day work on the primary channel, reviewing packages and giving users feedback.

All parts of Package Control, the website and default channel are open source, but that doesn’t really affect the operational costs of keeping the default channel server running.

**danamart** · January 12, 2019, 2:35pm

Thanks so much for the reply. Like to make some time building a mirror site/resource. That effort would be a type of donation I could get behind now that I see there is a need.

**timmcc** · January 12, 2019, 2:38pm

Is this situation resolved now? I’m still having trouble with package control, so am wondering if it is related to this or a separate issue? Thanks for all of your work getting it sorted

**wbond** · January 12, 2019, 2:56pm

No, the site is not back yet. I’m most of way through recovering data from the database. Hopefully it will be functional later today.

I’m open to discussing people’s ideas, but this could end up being a rather involved change to the hosting configuration. Moving to multiple servers and replication is going to take time and testing, and we’d need double the server resources. We could opt for a simpler mirror of the channel data, but then that leaves the service still degraded (usage submission and website would be offline) and still requiring disaster recovery involving database recovery/restoration.

My plan for now is to throw a little more money at the situation rather than time. If I add block storage to the VM, I can return to doing full daily dumps and compressing those and sending them to my NAS. I can also pay to enable Linode’s backups that will give me a couple of snapshots of the server at preset intervals.

**gegesya** · January 12, 2019, 2:56pm

what`s now?

**mattst** · January 12, 2019, 4:07pm

[quote=“LokisHat, post:13, topic:41274”]
I don’t know - I’m throwing ideas out there because I feel I’ve had more service out of my license than seems fair and I think you deserve more money for the app.[/quote]

See the Sustainable business model? thread, for users firmly in agreement with you. My post in that thread points out that if ST rises in cost with USD inflation (since we pay in USD) “it will take until 2023 before a Sublime Text license hits $100 - which I would still consider a bargain at twice the price.”

**saasmath** · January 12, 2019, 6:14pm

The problem this outage demonstrates is the dependency on the package server for almost everyone using Sublime with extensions. It suggests that instructions for installing packages from the file system level and/or instructions for producing private repository listings is going to be essential for having a robust systems that does not have such a single point of failure. The reliability of the package server up to this point has produced a false sense of security. I would certainly be happy to support making the existing system more robust in any case.

**wbond** · January 12, 2019, 6:54pm

I’ve brought the uwsgi workers down to prevent data corruption as I work on restoring the repaired database to a new machine. You’ll likely see 502 errors now instead of 500 and 404.

**stephancom** · January 13, 2019, 12:34am

Quick tip for anyone who needs to install something now - Google has packagecontrol.io cached, so at least for the plugin I needed, I just clicked the little disclosure triangle in the google results, selected “cached” and got this:

https://webcache.googleusercontent.com/search?q=cache:FgGP3l_yPTgJ:https://packagecontrol.io/packages/Elixir+&cd=1&hl=en&ct=clnk&gl=us&client=safari

which, in this case at least, included installation instructions without using package control.

@wbond thanks for your great work on Package Control! Good luck with the repairs!!

**wbond** · January 13, 2019, 6:39am

We should be back online now. DNS just switched over. If you are still seeing issues, make sure packagecontrol.io resolves to 74.207.232.232.

**nocturne** · January 13, 2019, 6:47am

Thank you for your job!

**Maximko** · January 13, 2019, 7:05am

Package Control is now accessible, but there are still problems with some packages. On ST start-up, I have messages in the console for a number of packages:

Package Control: The package “PackageName” is either not available on this platform or for this version of Sublime Text

(I use ST3, and these packages worked normally before). For example, I have this for packages PlainNotes, LaTeXTools, WolframLanguage. They are then automatically put into ignored packages. If I delete them from ignored and restart Sublime Text, the situation repeats. Besides, I can neither remove these packages nor reinstall them - they are simply not in the list when I go ctrl+shift+p and choose to install or remove a package.

**Maximko** · January 13, 2019, 7:36am

How can I check that without resorting to external network monitoring tools?

UPD: that was a silly question

It does resolve correctly. But I still experience problems with some of the packages.

**milkman** · January 13, 2019, 10:46am

@wbond: Thank you for your (really professional!) information policy in this forum and of course for recovering PC so fast!

I am glad that a I decided to give at least a little donation a few weeks ago. Your work is very important for the Sublime eco system - I guess now many more people know that compared to a week ago

So, all in all: Thanks to you and all the volunteers doing a great job for the community!

**Maximko** · January 13, 2019, 12:51pm

Ok, so after few hours, those problems with certain packages are gone. Although Package Control showed some error messages (see below), the packages are nonetheless installed.

Package Control: Error submitting usage information. HTTP error 500 downloading https://packagecontrol.io/submit?version=0.3.0&package_control_version=3.3.0&package=PlainNotes&sublime_platform=linux&operation=install&sublime_version=3176.
Package Control: Installed missing package PlainNotes

Thanks again!

**wbond** · January 13, 2019, 2:01pm

Thanks for the heads up - I had made a mental note of resetting a sequence in postresql, but then forgot. Should be fixed now.

**liuyuan** · January 13, 2019, 2:04pm

Thank you

**lemonade7296** · January 16, 2019, 11:08am

I am terribly sorry about that it seems that package control still does not work in China.
Maybe packagecontrol.io does not resolve to 74.207.232.232.

Package Control Outage