After much investigation, with screenshots, screencasts and command line tests we discovered that I am able to connect to the server, but after completing the fields in the SFTP/FTP config file as instructed by my host, and then selecting FILE => SFTP/FTP => Browse Server all I get is: Add New Server
Set up a new SFTP or FTP server to browse ... WHAT? no meaningful prompt or error message?. After I ran the command in Terminal as requested by the host they replied with this:
Thank you for the test. It shows that you are able to connect to the server on port 22.
Unfortunately, we cannot tell from our end why the application is not able to perform as expected on your Mac and at your location.
If anyone can help me fix this, I would really appreciate it.