Sublime Forum

**martytherobot** · November 29, 2021, 2:57pm

Purchased a license. Initial email didnt show up. Requested license be emailed. Site states it has been. Email never shows up. Was able to sign up for the ST Forums. Still cannot get the license email.

Is there a different way to get it?

**bschaaf** · November 29, 2021, 3:41pm

Please contact sales support at sales@sublimetext.com

**martytherobot** · November 29, 2021, 5:20pm

Thank you!

**VeryVito** · November 29, 2021, 9:03pm

I’m having the same problem, and contacted both sales and support last week. No word yet, but I’ll try again.

Meanwhile, someone at Sublime might want to check the outbound mail queue!

**martytherobot** · November 29, 2021, 9:17pm

I emailed right after my previous post. No response as of yet. I would think at least an email stating my request was received. Not even that.

**bschaaf** · November 29, 2021, 10:45pm

It usually takes about a day for a response. Usually emails not being received is a problem with spam filters.

**VeryVito** · November 29, 2021, 11:03pm

It’s been a week. No spam filters at play here.

**martytherobot** · November 29, 2021, 11:10pm

Normally I would agree. In this case they aren’t ending up in my spam folder.

**VeryVito** · November 30, 2021, 7:46pm

Any movement? I’ve sent yet another email, but not a peep from anyone at Sublime. Honestly disappointed.

I guess the next step is filing a claim with the credit card company.

**martytherobot** · November 30, 2021, 7:56pm

I got an email this morning actually with my license. It was from the email I sent to sales.

**VeryVito** · November 30, 2021, 8:57pm

Thanks for the update; at least it’s good to know somebody’s out there.

**bschaaf** · November 30, 2021, 11:28pm

Direct message me your email address and I’ll follow it up.

Issue getting serial