Install package not working

[lgliuying]

when i open the package control and input install package,
the consoles log tell me 'Package Control: Error downloading channel. HTTP error 404 downloading https://packagecontrol.io/channel_v3.json.' but i can download from the url:https://packagecontrol.io/channel_v3.json. i open the channel_v3.json,but its not a json string…
i have no idea.

[kingkeith]

looks like the packagecontrol.io website is broken atm

[danjah]

This is supremely annoying, is there a way to get in touch with packagecontrol.io to request assistance? I looked them up on whois but not sure the registered email addresses there are the correct communication avenue.

I need this software to be working so I can make some critical updates!

EDIT: some investigation presents this github issue on progress resolving the issue: https://github.com/wbond/package_control/issues/1397

[OdatNurd]

See also the post currently pinned at the top of the forum:

Package Control Outage

The file system on the Package Control server suffered some corruption and a number of services required for the website are in a degraded state. I am working on a new server and recovering as much data as possible from the PostgreSQL database. Unfortunately earlier this year the raw database size grew to the point where the current backup routine was no longer capable of running. I also had another child and I didn't have enough free time to work on a new backup solution - thus we will see ho…

[ratedrahul]

The Best Solution I’ve found is – you can add
“channels”: [ “https://erhan.in/channel_v3.json” ],
to Preferences > Package Settings > Package Control > Settings - User file.

This is the latest snapshot of the original JSON file from web.archive.org.

[danjah]

Issue should be resolved now (https://github.com/wbond/package_control/issues/1397), notably, do remove the channels additions if you made them, so you’re working with the latest JSON file!