Sublime Forum

Hang everytime ST starts

#1 
Faulting application name: sublime_text.exe, version: 1.0.0.1, time stamp: 0x5d928ecf
Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23
Exception code: 0xc0000005
Fault offset: 0x000000000002a9c0
Faulting process id: 0x1f24
Faulting application start time: 0x01d7565dd9d1f8fc
Faulting application path: C:\Program Files\Sublime Text 3\sublime_text.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 014be16b-af11-4c4e-8577-8561750d84d2
Faulting package full name: 
Faulting package-relative application ID: 

Faulting application name: plugin_host.exe, version: 0.0.0.0, time stamp: 0x5d928e2e
Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23
Exception code: 0xc0000005
Fault offset: 0x000000000002a9c0
Faulting process id: 0x59e4
Faulting application start time: 0x01d7565d929d34f9
Faulting application path: C:\Program Files\Sublime Text 3\plugin_host.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 52f97412-f1e1-4351-b03c-02306e80e139
Faulting package full name: 
Faulting package-relative application ID:

Summary:
Every time I open ST or try to open a file using the Explorer context menu, I get a hang for a few seconds, but eventually opens. However, the Windows EventViewer shows the errors above.
Using ST 3.2.2, Build 3211, but issue also occurred when (temporarily) upgraded to ST4.

I have:

  1. Uninstalled
  2. Deleted %appdata% ST folder
  3. Deleted %localappdata% ST folder
  4. Deleted windows temp files
  5. Checked for Windows updates
  6. Run sfc /scannow (nothing found)
  7. Reinstalled ST.

Issue still persists.

Environment:
Windows 10 Enterprise 20H2, 19042.985
64GB RAM
Intel Xeon W-2145 CPU
Nvidia RTX3070, Driver v457.51

Please help, this is driving me nuts, as I use the Explorer context menu frequently.

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#2

Is this forum the only way to get technical support?

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#3

There is also an issue tracker on GitHub. It seems no one knows a solution here but you have provided a lot of technical data, so creating an issue on the GitHub might directly result in a fix of the issue. You can create an issue here: https://github.com/sublimehq/sublime_text

If it turns out that this is not a bug or there is an easy fix, please come back here so others having the same issue can find it here in the future :slight_smile:

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#4

Is it reproducible in ST 4 safe mode? If yes, then it’s very likely a core issue.

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#5

ok, thanks

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#6

I upgraded and ran in safe mode. Results were the same except in included:
plugin_host-3.8.exe
plugin_host-3.3.exe
sublime_text.exe
subl.exe

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