Sublime Forum

Can't retrieve license key

#1

hello. i have a sublime merge license, but i’ve upgraded my computer and do not have access to the original email account i used because it was removed by the organization with which i had the email.

i’m supposed to be forwarded emails from the old email account, but for whatever reason it’s not working with sublime in particular. nothing in spam either. tried entering the email multiple times in the retrieve key page, and it says it was sent, but i don’t see anything in the inbox.

i’m worried that maybe the email is hitting the spam inbox of my old account and that the forwarding service doesn’t forward spam :man_shrugging:.

how can i recover the key?

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#2

If the automatic recovery does not work, you will need to contact sales@sublimetext.com to talk to a human that can help you out. Note that theyre in Australia so there may be a bit of a time difference that causes the reply to take a bit to get back to you.

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