Sublime Forum

After recent update I see LICENSE UPGRADE REQUIRED

#162

yes, yet another unhappy user here …

First, let me say this:

Please do not upgrade to 4.0!

An existing user base is the most valuable asset any software company has.

  1. The door is already open, i.e., the company already has access to the customer
  2. Existing customers have already shown a willingness to pay for your product
  3. A high percentage of the existing customer base is willing to pay for a major upgrade, it the price is right and the process is reasonably transparent

Attempting to trick this valuable customer base like ST has done here, is usually a sign of desperation, i.e., a sign that the company is financially in trouble.
In my experience, it is much more rational to cut your losses and look for an alternative. I found mine (atom, see above).

PS.: Every community has it’s troll - I am really impressed how few fed it …

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#163

nobody tricked you. program simply pushed the latest stable release and you accepted it. SublimeHQ is small company made of 6 people. They aren’t bleeding money.

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#164

I would like to add myself to the list of people saying that the problem is the lack of advance warning. Maybe I would be okay with paying Sublime $99 every 3 years for a quality product. But you have to ask “would you like to pay $99” and give me a chance to say yes or no, not revoke my license from under me and say afterward sorry that update you already installed secretly costs $99.

Even besides this, the ST4 upgrade is very disruptive! I would have liked advance warning of a major, disruptive upgrade even if there wasn’t a price tag attached. The upgrade made my computer unusable for several hours (an “index” was being rebuilt and ST4 took 100% CPU until it was done… I had to leave it running overnight) and the new version removes or breaks existing features (“New View Into File” replaced with a different and buggy “Split View” feature). Autocomplete is now slower and is giving me nonsensical suggestions in nonsensical places. I expect I will be downgrading, not just because the upgrade costs money, but because the upgrade is of inferior quality. This upgrade/downgrade cycle (I assume it will now rebuild the “index” again?) is going to cost me hours of time in the middle of a work week. I usually expect Sublime Text will be the “no drama” editor and will not subject me to work interruptions like this.

(Actually, I didn’t mean to upgrade at all— I accidentally clicked “upgrade” when the box appeared under my cursor as I was opening the program. But I guess that part is “my fault”… technically…)

Announcing an upgrade requires a new license after the upgrade is plainly absurd, there is no defense for this.

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#165

here is the TLDR for those looking to downgrade.

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#166

It seems to be a very commonly held belief by people that experienced the update (which was indeed not as smooth as it could be, as has been mentioned countless times and which has been officially acknowleded) that somehow your existing ST3 license is no longer valid and you must either pay again or get off the boat.

I’m not sure if that’s just a case of people inadequately expressing a sentiment, trying to rock the boat by stating an outright lie, or if people actually believe it to be true, so just to clarify:

Your license is not revoked; it’s just a license for ST3 that requires an upgrade fee to be paid to be a license for ST4. Everyone is free to reinstall ST3 where the license will happily continue to work forever. The license you have and have been using is in no way damaged, revoked, or inaccessible.

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#167

that somehow your existing ST3 license is no longer valid and you must either pay again or get off the boat

The license to the program on my computer is no longer valid. I guess I can go install some other program that is not currently on my computer, but that will mean more disruption to my workday and possibly config corruption as several people above have described.

The point is a button labeled “Upgrade” (previously used only for point upgrades) moved my computer from a state where I had a copy of Sublime Text with a valid license to a copy of Sublime Text with no valid license. My license was revoked, I must do work to get it back.

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#168

I believe they are just simply reducing all of this to SublimeHQ misdirected them into updating Sublime Text so they could push people into paying for a new license. While its true that misdirection is a common dark pattern, it doesn’t apply to this case. They are just looking to blame something or someone because they dislike the change. Change in this case can be the new licensing model or simply the the new UX in Sublime Text in the form of better autocomplete or suggestions for example.

You have a ST3 license, then it is valid in ST3. You can reinstall it. The license still works there.

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#169

I can only recommend not to pay for the update at this time.
A company which “pushes the latest stable release” (as the troll puts it) to its customer base without informing the customer that this is a substantial upgrade with a price tag attached to it, is in trouble and may not be around for long.

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#170

To start, I would have happily paid for a new license if Sublime had been upfront about the nature of the upgrade. As it is, I was just getting minimalist “Update available” dialogs when I started every day. But I use Sublime Text in Linux, so I don’t go to the website and download a new version. I go to my package manager and tell it do update. I open a terminal and type “dnf update” and sublime_text is just a line item in a long list of available updates. It is absolutely not obvious that this update is to a new major version which obligates me to pay.

Ugh! Now I need to downgrade to a previous version. If I was using Windows, I could pretty simply uninstall and go download the previous version. I’m sure there is a way to tell my package manager to downgrade the installed version, but I have never done that before, so now I need to figure that out. And then I need to configure it to stop flagging updates for this repo. It’s a bother. I should not have to take positive action to keep myself from buying something that I never agreed to buy.

Hear this: IF A NEW VERSION HAS NEW LICENSE TERMS THEN MAKE A NEW REPO! Not doing so, even if not explicitly shady, has the strong appearance of being shady. And it seriously undermines my trust in this company to deal honestly with me in the future.

I have been a happy, paying Sublime Text customer for years. Now I am talking with colleagues about which editors they use and why they like them. This is what happens when a company betrays trust.

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#171

It is a bold claim. Do you have any proof about this?

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#172

Sublime Text has always been an unlimited trial. People using ST either pay for a license or simply run as I stated before.

They do have a blog post page in the site informing about the update. If you refer to the program not telling you, then that is pretty normal behavior for programs on desktop computers. See Mozilla Firefox for example. You get an update prompt and download it if you wish so.

The same thing I wrote to @st.gothian.

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#173

So?

And, it’s not “pretty normal behavior,” at least in the circumstance that I described. If updates to commercial products for Linux make major changes to the terms of use, then the package gets a new name or is put in a new repository. That way, users don’t subject themselves to new terms by simply executing a pedestrian system update. That’s “pretty normal behavior” on Linux.

It’s not, “When you update, you need to pay a license fee,” it’s, “Now that you’ve updated, you need to pay a license fee.” That’s what has people so riled. There are industry-standard best practices for this kind of thing, and this situation fell well short of the mark.

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#174

Technically, you don’t need to pay license to use or update sublime text, though.

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#175

I will go out on a limb and speculate that the people upset about this are not the same people who don’t care about software licenses.

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#176

I am convinced that you people are simply overreacting and looking a a scapegoat for your problems. Instead of finding a solution, you focus only on placing the blame on either Sublime Text or SublimeHQ for the wrong reasons. Maybe you are having a bad day, maybe you simply hate any kind of change. It does not solve your problem playing the blame game.

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#177

I’m not sure that you think that there are right reasons. Here it is: SublimeHQ rolled out an upgrade in a way that made it look like an update. Users are quite reasonably upset about this and are complaining loudly enough that maybe they will do the right thing next time. That’s “finding a solution.”

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#178

Don’t feed the troll …

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#179

Mozilla does the same with Firefox and Microsoft with Edge as well. Its pretty common and accepted in desktop. Nothing shady or nefarious about it. If SublimeHQ wanted your money, they would have already shut down downloads for earlier versions and forced users to actually pay a license to keep using Sublime Text. They didn’t. You are just overreacting and frankly reaching here.

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#180

No. They do not. The comparison is something of a non sequitur.

I never said that they did, so I am not sure who you are responding to with this. What I did say was the SublimeHQ made major changes to their software and particularly its licensing. Many users expect to be clearly warned when they are about to do a major upgrade. And there are pretty “common and accepted” ways to do this, which differ from platform to platform, but were not followed in this case.

You don’t seem concerned about the licensing issue…

But to some of us valid licensing is a big deal. SublimeHQ tells me that payment is required, but bitsper2nd tells me I don’t need to pay. Who should I believe?

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#181

they do. that is how it works on Windows. The OS most people use around world on the desktop.

No logical fallacy here. Its common practice to update desktop programs like that.

Most users don’t care about that. They accept updates willingly.

Read my comment on that again. This time slowly.

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