That's one way of looking at it, especially coming from the F/OSS world where anyone is free to do whatever they want (essentially, let's not start arguing about that) with the code, and support other users to the best of their abilities if they wish. The difference here is that (hopefully) many of us paid good money for this product, and expect something more in return besides a lack of popups when trying to save, and the privilege of alpha/beta-testing the new version. I am perfectly happy to support Jon's coding habit, as I feel he should be rewarded for creating such a fantastic editor. However, it'd be nice to have some semblance of a professional support structure in place, even if it's just one person monitoring the forums here, and maybe contributing to the various StackExchange sites, responding on userecho, updating the docs, etc.
I'm not ready to leave ST, as I've invested so much in it, and there aren't any really viable alternatives yet (although apparently that's starting to change, judging by the side-thread here). I can completely understand Jon's wanting to focus on coding instead of other, perhaps less-interesting things, but in order to run a successful business it needs to be done.