No offense, but being in the software development business myself this is definitely not
how this works in real life. User support is what makes the difference about the quality of a product.
A product without support is worthless, IMHO.
If I as a user have no way to get in contact with the developer next time I'll choose
another product because of that bad experience. That's how it goes, most of the time,
and what I learned from my own customers.
Sublime Text is absolutely the first product not to offer any official way to get support
besides a crappy phpBB forum. I can't believe anyone actually is supporting this way of
In my opinion it's just common sense for a software company to offer (limited) support for
customers, i.e. 90 days after purchase or like many others do - in the first year.
Don't get me wrong - ST2 is a good software itself, but it has some quirks and bugs and
maybe sometimes a "customer" (i.e. user) working with it in real life needs support
beyond posting here and hoping someone might answer sometime in the future
without even knowing this is read at all.
That's no good business policy, sorry.