Sublime Forum

Scrolling not working on Surface Pro 2

#21

I second this. I’m on a Dell XPS13 (2015) with precision touchpad, using DPI-scaling. Paying licens.

This issue has been present for more than 18 months now without a fix. Come on…

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#22

I have to agree, how long will it take? I do pay for for license and here it is still not fixed after so many months! For the love of god, just fix this…

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#23

You’re not paying for support, you’re paying for the product as is at the time of purchase. It’s just nice of Jon to include updates for free.

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#24

Ohh, right - that’s perfectly good explanation! Perhaps they should mention on the main page that their editor is having hard time scrolling properly…

Also, no, it’s not nice to include updates for free - it’s mandatory, especially if they are bug fixes. However, having extra contents is nice and not mandatory. Do you see the difference between these two? Especially if one bug basically makes the whole editor useless and hard to work with.

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#25

Same here on my XPS 13 (2015) with a Windows Precision Touchpad. I hope the developer acknowledges the issue within the next couple years.

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#26

[quote=“3lite”]

at the time of purchase. It’s just nice of Jon to include updates for free.

Ohh, right - that’s perfectly good explanation! Perhaps they should mention on the main page that their editor is having hard time scrolling properly…

Also, no, it’s not nice to include updates for free - it’s mandatory, especially if they are bug fixes. However, having extra contents is nice and not mandatory. Do you see the difference between these two? Especially if one bug basically makes the whole editor useless and hard to work with.[/quote]

No.

sublimetext.com/eula

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#27

On the issue tracker the staff/collaborators seems more interested in argueing with dissatisfied customers and complaining over the fact that so many are stressed about this - than acctually fixing the issue.

github.com/SublimeTextIssues/Core/issues/691

Since collaborators seem to argue that this is a minor “Feature Request” and not a bug, and also that customers have no rights to complain and should basically shut up and be happy if someone acctually cares about them - maybe they should state that clearly on the homepage:
I mean that the text editor with “slick user interface, extraordinary features and amazing performance!” etc doesn’t have the very basic feature of trackpad scrolling on most new laptops. Strange I cannot find anything about it.

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#28

[quote=“twx”]On the issue tracker the staff/collaborators seems more interested in argueing with dissatisfied customers and complaining over the fact that so many are stressed about this - than acctually fixing the issue.

github.com/SublimeTextIssues/Core/issues/691

Since collaborators seem to argue that this is a minor “Feature Request” and not a bug, and also that customers have no rights to complain and should basically shut up and be happy if someone acctually cares about them - maybe they should state that clearly on the homepage:
I mean that the text editor with “slick user interface, extraordinary features and amazing performance!” etc doesn’t have the very basic feature of trackpad scrolling on most new laptops. Strange I cannot find anything about it.[/quote]

That was me, and I wasn’t arguing. I’m trying to maintain a clean and healthy environment for issues.

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#29

Nobody on that issue tracker is directly affiliated with Sublime HQ (the “company” behind the Sublime Text editor), it’s 100% community-driven.

Also, this is not minor but at least major (if not critical), which is indicated by the labels. I do not exactly agree on “+1” posts being meaningless since it does kind of show how many people are affected by this, but on the other side it’s not unexpected to see many users complaining about not being able to scroll with their touchpads since it affects all of them, including me. So, if I was a developer I would have moved my attention to this issue immediately as it arose just because I can imagine how many users would be affected by it. And let’s be honest, having to use the minimap or scroll bars for scrolling is incredibly annoying with multi-touchpads.

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#30

I work on the new Dell XPS 13" and have the same problem.

It is breaking any efficient workflow and though i love Sublime, it seems strange that this issue is still present. This is not a minor issue but a source to daily frustration.

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#31

hi,
I also have a Dell Laptop in July 2016.
it works smooth until one month.
after that, it didn’t even turn on.
I called Dell Customer Service and they replaced it in around 3 days. the new laptop only works for 1 day it also gets same problem. so I dial Dell Helpline again and got my money refunded.
Dell should improve its quality of Laptop.

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