Failed to update personal license. Support Team is not responding to emails

[kalched]

Hello,

I was trying to upgrade my Sublime Text license, which has expired after 3 years recently. When I followed the instructions and tried to use the online form, I got a “Cannot upgrade revoked license: License was upgraded” error.

Thus, I decided to proceed with a new license purchase. I’ve completed the online form and made the payment but received an “Internal Server Error” response. The transaction was completed on my card, but I did not receive the new license key.

I wrote 3 emails about all my issues to the Support team but did not receive any reply.

How do I get attention from the Support Team and some help with upgrading the license?

Thank you!

[milkman]

Internal Server Error

Hi everyone, Kari from Sublime here. Our server was down at the time of your attempted purchase, which resulted in the Internal Server Error, or payment taken with no license received in exchange. We do apologise for this inconvenience. If you wish to login to your account to purchase subscription licenses, you can now do so: https://www.sublimehq.com/store/login If you purchased via credit card/Stripe: Your formal licensing email will be sent in the next few hours, if not already. If you do…

[totoroot]

Hi,

I have quite the same issue as kalched.
I have decided to buy a Sublime Text licence on Sunday (I live in France, so it might have been early on Monday in Australia). I bought it via PayPal, but I have not received anything from Sublime.

I have contacted you twice, tried the key retrieval tool, but it does not detect my order.

Since I am not a business, I don’t have an account.

When will I receive my key please ?

Thank you by advance,

[bobby3572]

I have the same issue as well. I ended up being charged twice for a personal license (showing on my card twice) but I don’t have the actual license at all. How do I get this resolved?

[milkman]

Just for the records, above I did only linked to a response of Kari, who works for Sublime HQ. And it states there was a server issue or so.
Generally, sending a mail to sales@sublimetext.com should help to solve all those issues, afaik.
If there is no response after a few days you might ask here again.

[totoroot]

I have no answer for almost a week…

[bschaaf]

Internal Server Error

We’re currently having email delivery issues for some customers, if you haven’t received a reply yet please direct message me your email address or post here if unable.

[totoroot]

Received your answer by mail this morning !
Thanks