Well said…I also believe this to be the case.
I also get the impression that Jon likes to spend the majority of his efforts on things that interest him rather than things that the community deems important. Some people may have issues with this approach but I figure that it has resulted in a pretty amazing product so far (and there’s no reason to believe that this will change).
Wow, are you really THAT dense? What does the EULA have to do with anything?
Every company has a no-warranty clause. That’s no excuse for not behaving like a real company and answer customer mails and maybe even requests like the original poster of this thread made.
[quote=“thecrumb”]A 1 user license of SlickEdit is $299. About 4x the price of Sublime.
I’m sure if he charged that much he could pay for support staff. 
[/quote]
$70 isn’t exactly chump change when it comes to a text editor. That’s pretty premium/niche product there.
[quote=“Kaniken”]Wow, are you really THAT dense? What does the EULA have to do with anything?
Every company has a no-warranty clause. That’s no excuse for not behaving like a real company and answer customer mails and maybe even requests like the original poster of
this thread made.[/quote]
Let’s not devolve into name calling. Yes, most companies have the no warranty clause, but in the cases of the companies I’ve mentioned, they also specifically call out the support model, either as part of their EULA, on their website, or included in the purchase page. No such verbiage is given in the case of Sublime, therefore, expecting platinum level support (which is what many companies call being able to directly email a developer and receive a response in 1 business day) is unrealistic.
I bought ST2 a few years back when I switched from BBEdit. As a paying customer, I’m going to offer my opinions.
Whenever I pay for a software product I expect it to be supported. If I send an email to support, I expect to receive a response within a reasonable time frame. (48 hours is reasonable). Why should I spend $70 on a product that may not be supported in a year?
When I tried out Brackets.io, I hopped on the Brackets #irc and had an answer to a question within minutes. Another time, I posted a note on twitter and within 24 hours had a message from one of the developers. Impressive for open-source!
While I use the ST3 beta or Brackets, depending on my mood, on Windows. On the Mac I’m back to BBEdit. It doesn’t have some of the nifty features ST does but it makes up for it in other areas.
ST has a great community, lousy customer service, and questionable future.
Brackets has a new, growing community, and great customer service. (I’d pay for it if I could)
BBEdit has a great community, great customer service, and fantastic documentation.
ST ought to support the users of the product. A simple blog update would answer the question of whether it’s abandon ware or not. Personally, I feel like it’s headed in the same direction as TM.
[quote=“Kaniken”]
[quote=“somedude”]
For fuck’s sake, didn’t you read the EULA[/quote]
? If you don’t agree with it, just don’t buy the product and go find another editor. It is that simple.
Wow, are you really THAT dense? What does the EULA have to do with anything?
Every company has a no-warranty clause. That’s no excuse for not behaving like a real company and answer customer mails and maybe even requests like the original poster of this thread made.[/quote]
The real question is, are you that dense, if you don’t like it, use some other editor. Good luck.
Jon just put out 2 releases in 24 hours. That should answer the question on whether or not it’s abandonware. I disagree with your assessment. If I pay for software, I expect software. If I pay for support, I expect support. In the case of some software, when you pay for the software, they guarantee some level of support, and it’s explicitly stated that you are getting some level of support with your software. Sublime has never stated any level of support with the purchase of the software. That’s the point I was trying to make. Some people have expected something that was never explicitly stated.
[quote=“ntenney”]
Jon just put out 2 releases in 24 hours. That should answer the question on whether or not it’s abandonware. [/quote]
That seems to be his (moderately succesfull) strategy: put out a few tiny releases that took him 2 hours to cook up ever so often, to get clueless clowns like you to act as his “not abandonware” alibies.
What has really happened of real value in ST the last six months? Oh yeah, image preview and menu fixes on linux.
qed.
[quote=“Kaniken”]That seems to be his (moderately succesfull) strategy: put out a few tiny releases that took him 2 hours to cook up ever so often, to get clueless clowns like you to act as his “not abandonware” alibies.
What has really happened of real value in ST the last six months? Oh yeah, image preview and menu fixes on linux.
qed.[/quote]
I’m jealous of the fact that somehow Jon has let you see the source code for sublime so that you can make that determination of how long each update takes him to write.
Kaniken, I’ve tried to be nice. I disagree with your conclusions, but I’ve never called you names or made any negative comments against you. You, on the other hand have called people names and seem far too invested in trashing an editor that you’ve already said that you aren’t going to be purchasing. Your behavior in this instance seems rather odd, and one begins to question your motives.
Looking back at the change logs for ST3 for the last 6 months, the only month in which there wasn’t at least 1 update for ST3 was the month of September. Most of those months, there were multiple updates. So, for 1 month there’s no update, and suddenly folks are wondering if Sublime has been abandoned. Other than Brackets, how many other editors out there put out even so much as a monthly update? SlickEdit updates once or twice a year, and as far as I have seen doesn’t put out weekly blog posts telling people that they are still working on it. Months go by without any word from Microsoft on Visual Studio. What is it about Sublime that makes people so insecure as to demand that Jon post “regular” status updates (for varying definitions of regular)?
[quote=“ntenney”]
In the world of developer tools, $70 is chump change.[/quote]
That doesn’t change the point of my statement in the least. Sublime Text is not an IDE it is a text editor albeit a great one. $70 is a lot for a text editor, especially when you get near zero support with it.
If you didn’t pay, what support is realistic? If you did pay, you probably know the score.
IMHO I’m willing to give time, trust and faith. Why? Because this is already the best darn text editor on the planet, and taking it further takes clear thinking and consideration – which is likely what’s happening.
/s
[quote=“Kaniken”]
Jon just put out 2 releases in 24 hours. That should answer the question on whether or not it’s abandonware.
That seems to be his (moderately succesfull) strategy: put out a few tiny releases that took him 2 hours to cook up ever so often, to get clueless clowns like you to act as his “not abandonware” alibies.
What has really happened of real value in ST the last six months? Oh yeah, image preview and menu fixes on linux.
qed.[/quote]
Don’t like it? GTFO
I’m satisfied with Sublime Text’s development.
Many softwares used to be great but after adding too many feature, become slow and diminish into bloatware.
In the past 6 months, Sublime added a very nice method to counter overly crowded tabs and also image preview. Very nice, very core-essential. Other features can be done via plugins.
Regarding slow response to forum posts, it would be incredible for a single person to both coding and roaming his forum. The only one I know is Don (developer of XYplorer)
That’s a question of priority.
Now, I can live with and even understand forum posts not being answered, but support mails to customers and prospective customers should be answered, no?
[quote=“ntenney”] …Cut]
Looking back at the change logs for ST3 for the last 6 months, the only month in which there wasn’t at least 1 update for ST3 was the month of September. Most of those months, there were multiple updates. So, for 1 month there’s no update, and suddenly folks are wondering if Sublime has been abandoned. Other than Brackets, how many other editors out there put out even so much as a monthly update? SlickEdit updates once or twice a year, and as far as I have seen doesn’t put out weekly blog posts telling people that they are still working on it. Months go by without any word from Microsoft on Visual Studio. What is it about Sublime that makes people so insecure as to demand that Jon post “regular” status updates (for varying definitions of regular)?[/quote]
I completely agree.
For the price, I think that 70$ is reasonable: have a look out there, to prices of other products (e.g. UltraEdit? SlickEdit? …)
Furthermore, I think that one of the winning points of ST is the community: ST would not be what it is, without the (big, great) list of plugins it has. So, my request would be: stop soiling this community with threads like this, and go on.
P.S. as I already said in another thread: evaluating the effort from the changelog is no sense. Any developer (as any user of ST should be) should admit that.
It makes very much sense if the changelog is truthful. So from a functional viewpoint, the progress of ST has stalled.
Unless you think image preview is a fantastic feature in a text-editor, not much has happened the past six months.